DOCUMENTED BY BATCHPolicy
Terms, Shipping & Policies
United States | Effective 12 August 2026
1. Agreement to Terms
These Terms, Shipping & Delivery Policies (collectively, the “Terms”) govern orders placed with livvmore (“livvmore,” “we,” “us,” or “our”). By accessing the website, submitting an order, completing payment, or purchasing products from livvmore, the purchaser (“Customer,” “you,” or “your”) agrees to be bound by these Terms and all policies incorporated by reference.
If you do not agree to these Terms, you should not place an order. These Terms apply subject to all rights and obligations that cannot lawfully be excluded, restricted, or modified.
2. Research Use Only
ALL PRODUCTS SOLD BY livvmore ARE SUPPLIED STRICTLY FOR LEGITIMATE LABORATORY AND RESEARCH PURPOSES ONLY. PRODUCTS ARE NOT FOR HUMAN OR VETERINARY USE.
Products are not offered for consumption, administration, diagnosis, treatment, prevention, therapeutic use, clinical use, or any other use involving humans or animals. livvmore does not provide medical advice and makes no representation or warranty regarding suitability for any unauthorized use.
By ordering, the Customer represents and warrants that the Customer has the legal authority, knowledge, facilities, and qualifications reasonably appropriate to acquire and handle the products for lawful research purposes and will comply with all applicable federal, state, and local laws, regulations, institutional requirements, and product documentation.
3. Eligibility, Compliance and Right to Refuse Orders
livvmore may request reasonable information to verify an order, purchaser, payment method, shipping destination, or lawful research purpose. livvmore reserves the right to refuse, hold, limit, or cancel an order where reasonably necessary for legal or regulatory compliance, suspected fraud, payment irregularity, inventory error, misuse concerns, or other legitimate business reasons.
The Customer is responsible for determining whether the purchase, possession, handling, and intended use of a product is lawful in the Customer’s jurisdiction. Acceptance of an order by livvmore does not constitute legal advice or a representation that a particular use is lawful.
4. Order Acceptance
An order confirmation acknowledges receipt of an order and does not necessarily constitute final acceptance. livvmore may verify payment, inventory, shipping information, and compliance information before accepting and dispatching an order.
livvmore may correct typographical, pricing, inventory, or product-information errors before shipment. If an accepted order cannot be fulfilled, livvmore will provide any notice, cancellation opportunity, or refund required by applicable law.
5. Pricing, Payment and Taxes
Prices are stated in U.S. dollars unless otherwise indicated. The Customer agrees to pay the purchase price, applicable shipping charges, taxes, and other charges clearly disclosed before completion of the transaction.
Applicable sales, use, or other transaction taxes may be collected where required by law. livvmore may cancel or hold an order if payment is declined, reversed, disputed, suspected to be fraudulent, or otherwise not successfully completed.
6. 24–48 Hour Shipment Commitment
Subject to successful receipt of the order, payment confirmation, inventory availability, and any reasonably required verification, livvmore intends to ship accepted orders within 24–48 hours.
For purposes of these Terms, “ship,” “shipped,” or “shipment” means that the merchandise has been physically placed in the possession of the applicable carrier. The 24–48 hour timeframe is a shipment timeframe and is not a representation that delivery to the Customer will occur within 24–48 hours.
livvmore will maintain a reasonable basis for any advertised shipment representation. If livvmore is unable to ship within the represented timeframe, livvmore will provide the Customer with the notice, delay option, cancellation opportunity, and/or refund required by applicable law.
7. Tracking
Where tracking is available, livvmore will send tracking information to the email address associated with the order after shipment. Carrier tracking systems may require time to register a shipment and are operated by third parties.
Estimated delivery dates and tracking events supplied by a carrier are informational and are not independently guaranteed by livvmore unless expressly stated otherwise in writing.
8. Delivery Estimates
Delivery and transit estimates begin after shipment and vary by destination, carrier, service level, and circumstances affecting transportation. Except where livvmore expressly provides a guaranteed delivery commitment, estimated delivery dates are estimates only.
livvmore will use commercially reasonable efforts to assist with delivery issues but does not control third-party carrier operations.
9. Shipping Destinations
livvmore currently ships within the United States only unless livvmore expressly agrees otherwise in writing. Orders may be restricted where required by law, regulation, carrier rules, or compliance considerations.
10. Shipping Charges
Shipping and handling charges will ordinarily be disclosed before an order is completed. Charges may vary according to destination, weight, dimensions, order value, service level, and other fulfillment requirements.
Completed carrier or shipping charges are non-refundable except where required by applicable law or expressly approved by livvmore.
11. Customer Address and Delivery Information
The Customer is responsible for providing a complete, accurate, and deliverable shipping address, recipient name, email address, and any necessary business, institution, or delivery information.
Customers should notify livvmore promptly of an address error. livvmore will use reasonable efforts to make requested changes before shipment but cannot guarantee modification or redirection after processing or shipment.
12. Incorrect Addresses, Failed Delivery and Reshipment
To the maximum extent permitted by law, livvmore is not responsible for a delay, failed delivery, return, or misdelivery caused directly by materially inaccurate or incomplete information supplied by the Customer.
If a shipment is returned, refused, unclaimed, or requires reshipment because of circumstances attributable to the Customer, livvmore may require payment of reasonable additional shipping, handling, return, or carrier charges before reshipment, subject to applicable law.
13. Risk of Loss and Title
Risk of loss and title will pass at the time provided by the applicable contract and governing law. Where the transaction constitutes a shipment contract and applicable law permits, risk of loss may pass when the goods are duly delivered to the carrier. Where livvmore is required to deliver to a particular destination, risk will pass as provided by applicable law.
Nothing in these Terms is intended to shift risk of loss earlier than permitted by mandatory law or to limit a remedy that cannot lawfully be limited.
14. Delivery Confirmation
Carrier records, including delivery scans, photographs, signatures, and other carrier-generated delivery information, may be considered as evidence when livvmore investigates whether a shipment was delivered. Such evidence is not conclusive where applicable law requires otherwise or credible contrary evidence is presented.
15. Lost, Damaged, Missing, Defective or Incorrect Orders
Customers should inspect shipments promptly. Claims relating to lost, damaged, missing, defective, or incorrect products must be submitted in accordance with livvmore’s Returns, Replacements & Refunds Policy.
livvmore may request reasonable supporting evidence, including photographs, packaging, order details, carrier records, and batch or lot information. Submission of a claim does not constitute an admission of liability or automatic approval of a refund or replacement.
Approved remedies will be determined under the Returns, Replacements & Refunds Policy and applicable law.
16. Returns, Replacements and Refunds
Except where required by applicable law, products are not returnable merely because of change of mind, ordering error, or a Customer’s decision that a product is no longer required.
Where livvmore approves a valid claim, livvmore may, subject to applicable law, provide a replacement, reshipment, credit, partial refund, or refund. livvmore may determine the appropriate remedy except where applicable law gives the Customer a mandatory right to a particular remedy.
No provision of these Terms eliminates any refund, cancellation, or replacement right that cannot legally be excluded.
17. Customer Responsibilities After Delivery
The Customer is responsible for promptly receiving, securing, handling, storing, and using products after delivery in accordance with applicable documentation, lawful research practices, and applicable requirements.
livvmore is not responsible for loss, deterioration, contamination, damage, or misuse occurring after delivery to the extent caused by the Customer, a third party, improper handling, unauthorized use, or failure to follow applicable documentation.
18. Prohibited Uses
The Customer must not use, resell, transfer, promote, or distribute livvmore products for any unlawful purpose or for human or veterinary consumption, administration, diagnosis, treatment, prevention, therapeutic application, or clinical use.
livvmore may suspend or refuse future transactions where it reasonably believes products are being purchased or used contrary to these restrictions.
19. Product Information and No Medical Advice
Website content, product descriptions, research references, technical information, and other materials are provided for general informational and research purposes. They do not constitute medical, veterinary, clinical, diagnostic, therapeutic, or professional advice.
The Customer is responsible for independently evaluating product suitability for the Customer’s lawful research purposes.
20. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY PROVIDED BY livvmore OR ANY WARRANTY THAT CANNOT LEGALLY BE DISCLAIMED, PRODUCTS AND WEBSITE CONTENT ARE PROVIDED WITHOUT IMPLIED WARRANTIES BEYOND THOSE REQUIRED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
THIS DISCLAIMER DOES NOT APPLY WHERE, OR TO THE EXTENT THAT, APPLICABLE LAW PROHIBITS SUCH DISCLAIMER.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, livvmore WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS ARISING FROM A SHIPPING DELAY, CARRIER INTERRUPTION, UNAUTHORIZED PRODUCT USE, OR EVENT OUTSIDE livvmore’S REASONABLE CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, livvmore’S AGGREGATE LIABILITY ARISING FROM A PARTICULAR ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO livvmore FOR THE PRODUCT OR PRODUCTS GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, AND NOTHING IN THESE TERMS WAIVES A MANDATORY STATUTORY RIGHT OR REMEDY.
22. Indemnification
To the maximum extent permitted by applicable law, the Customer agrees to indemnify and hold harmless livvmore and its officers, directors, employees, and agents from third-party claims, liabilities, damages, losses, and reasonable costs arising from the Customer’s unlawful use, unauthorized human or veterinary use, material breach of these Terms, or violation of applicable law, except to the extent caused by livvmore’s own conduct for which liability cannot lawfully be excluded.
23. Force Majeure
livvmore will not be responsible, to the extent permitted by law, for delay or failure caused by events outside its reasonable control, including natural disaster, severe weather, fire, flood, transportation interruption, carrier disruption, labor dispute, governmental action, public emergency, infrastructure failure, supply interruption, or comparable event.
This provision does not eliminate obligations imposed by applicable law concerning shipment delays, cancellation rights, or refunds.
24. Fraud, Chargebacks and Payment Disputes
Customers should contact livvmore promptly regarding a billing or fulfillment concern so that livvmore may investigate. livvmore may provide transaction, tracking, delivery, correspondence, and other relevant records to a payment processor or financial institution in connection with a payment dispute or chargeback, subject to applicable privacy law.
Nothing in this section limits a Customer’s lawful right to dispute a charge.
25. Intellectual Property
Unless otherwise stated, the livvmore name, website content, product imagery, text, graphics, logos, and other proprietary materials are owned by or licensed to livvmore and may not be reproduced or commercially exploited without authorization except as permitted by law.
26. Privacy
Personal information collected in connection with orders is handled in accordance with livvmore’s Privacy Policy and applicable privacy law. Customers should review the Privacy Policy for information regarding collection, use, disclosure, and protection of personal information.
27. Electronic Communications
By placing an order and providing an email address, the Customer consents to receive transactional communications reasonably necessary to process and service the order, including order confirmations, shipment notices, tracking information, delay notices, claim communications, and legally required notices. Marketing communications, where applicable, are subject to separate consent and applicable law.
28. No Waiver
livvmore’s failure to enforce a provision on one occasion does not waive its right to enforce that provision later. A refund, replacement, credit, reshipment, or other accommodation does not constitute an admission of fault or liability and does not establish a course of dealing requiring the same outcome in another matter.
29. Severability
If any provision is held invalid, illegal, or unenforceable, it will be enforced to the maximum extent permitted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
30. Entire Agreement and Policy Hierarchy
These Terms, together with the order confirmation and policies expressly incorporated by reference, constitute the agreement concerning the matters addressed here and supersede prior inconsistent statements concerning those matters.
If a specific written term presented at checkout conflicts with a general provision in these Terms, the more specific transaction term will control for that order, subject to applicable law.
31. Assignment
The Customer may not assign rights or obligations arising from an order where such assignment would materially increase livvmore’s obligations without livvmore’s written consent, except where applicable law provides otherwise. livvmore may assign its rights and obligations in connection with a merger, reorganization, sale of assets, or other lawful business transaction.
32. Governing Law and Mandatory Rights
These Terms are governed by the law applicable to the relevant transaction in the United States. Any governing-law or venue provision is subject to mandatory federal, state, and local protections and will not deprive a Customer of rights that cannot lawfully be waived.
A more specific state governing-law and forum provision should be inserted once livvmore’s contracting U.S. entity and principal place of business have been confirmed.
33. Changes to Terms
livvmore may update these Terms from time to time. Unless applicable law requires otherwise, the version in effect when an order is placed will govern that order. Changes will not operate retrospectively to eliminate rights that have already accrued.
34. Contact
Questions regarding an order, shipment, delivery, return, or these Terms should be submitted through livvmore’s Contact Us page. Customers should include the applicable order number and, where available, batch or lot reference.
IMPORTANT LEGAL NOTICE
Nothing in these Terms is intended to contract around mandatory United States consumer-protection, commercial, shipping, refund, or other laws. Where applicable law conflicts with these Terms, the mandatory legal requirement controls to the extent of the conflict.
RESEARCH USE ONLY — NOT FOR HUMAN OR VETERINARY USE.