DOCUMENTED BY BATCHSUPPORT
Frequently asked questions
Answers about what we supply, how it is documented, and how orders work. If you need something not covered here, contact us.
FOR LABORATORY RESEARCH ONLY. NOT FOR HUMAN OR VETERINARY USE.
What am I buying?
Research compounds supplied as a white lyophilized powder for in-vitro laboratory research. Each product page lists its factual identity: name, molecular weight, CAS number, sequence, appearance and storage.
How do I know a product is authentic?
Every product is tied to the batch it came from, and each batch carries its own documentation. You can look up a batch in the COA Library or on the Quality & Testing page to see the certificate of analysis on record for it.
What documentation comes with an order?
Batch documentation is attached per dispatch. Once a batch is dispatched, its batch and lot number and its certificate of analysis are made available for that order.
What does a certificate of analysis show?
A certificate records the product identity, the batch and lot number, the analytical methods used, the date of analysis, and the laboratory that performed the work. Specific figures are recorded on each batch certificate rather than stated as a site-wide claim.
How are products tested?
Representative material from each batch is analysed by an independent laboratory using established analytical methods, including LC-MS. The methods confirm identity and characterise the material. Results for each batch appear on its certificate of analysis.
Do you publish purity figures or certifications?
Any specific figures, results, laboratory names or certifications are shown only where they can be evidenced and have been approved for publication. We do not state them as blanket claims.
How should the product be stored?
Store in a cool, dry environment. Refrigerate unopened lyophilized peptides (2–8°C / 36–46°F) to maintain stability. The storage line for each product is shown in its specifications.
Who can order?
By placing an order, purchasers acknowledge that the product is intended solely for laboratory research use and agree to the Research Use Terms. These products are not for human or veterinary use, diagnosis, treatment, or personal consumption.
Can I buy right now?
Not yet. Checkout opens at launch, once an approved payment provider is in place. Until then the store is in preview and prices are shown for reference only.
What are your shipping and returns terms?
Shipping options and timelines are shown at checkout. Full shipping and returns terms will be published with the policies before launch.